Frequently Asked Questions

Are your products authentic?

Yes. Aura Skin Club is an authorised stockist for every brand we carry. Products are sourced through the brand’s official channels in the UK or EU, never from unauthorised resellers.

Do I need a consultation to buy?

Most products can be purchased directly. Selected professional-grade ranges — including ZO Skin Health and Obagi — require a consultation first, in line with the brands’ professional-channel guidelines.

How long does delivery take?

Standard UK delivery typically arrives within 2–4 working days. Tracking is provided at dispatch.

What if a product doesn’t suit my skin?

Email help@auraskinclub.com and our team will guide you through next steps, including routine adjustments or returns where applicable.

Do you ship outside the UK?

At present we ship to addresses within the United Kingdom only.